Hi Everyone,
Just posting for class! This week we were asked to reflect upon a customer service nightmare that has happened to us in the past. We were supposed to look at it from the perspective of the customer, which is a little tricky! Frankly, it's easy to think of memories when a customer treated me poorly, but not so easy to think about a time when a clerk rattled my feathers.
More often than not, when I'm faced with a clerk who's got an ugly case of BADitude, I tend to zone out and walk away. I'm not one for engaging with crabby strangers. How can I blame the wacky woman working behind the DMV counter for her gnarly behavior? Her job sucks! Her job before this probably sucks! She has probably had years of sucktastic full time work and I feel more sorry than angry about that.
In general, I think empathy is good when working with difficult people. Of course, I take lessons away from bad customer experiences. I learn how not to act when I am working with a customer. There have definitely been times when I want to snap at someone, but that is pretty unacceptable. I'd much rather be calm and collected, than a part of the problem.
I think, in general, all that yoga makes a peaceful attitude possible...maybe pass that bit of advice on to the DMV.
Peace, love, sweat xoxo SR
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